Refund policy
Digital Products
Due to the immediate access and downloadable nature of digital products, all sales of digital products, including e-books, digital workbooks, guides, templates, and downloadable resources, are final and non-refundable.
If you experience any issues accessing your purchase or downloading your files, please contact us at:
We are committed to ensuring you receive the product you purchased and will gladly assist with any technical issues.
Coaching Services
Refund policies for coaching services, consulting engagements, workshops, speaking engagements, and group programs are outlined in individual service agreements and contracts.
Damaged or Incorrect Digital Deliveries
If you receive an incorrect file or experience a technical issue preventing access to your purchase, please contact us within seven (7) days of purchase at:
We will work to resolve the issue as quickly as possible.
Questions
If you have questions regarding this Refund Policy, please contact:
True Results Coaching & Consulting
📧 tru3r3sults@gmail.com
đź“Ť Oahu, Hawaii, USA
Also update these old items:
We have a 30-day return policy, which means you have 21 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at tru3r3sults@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at tru3r3sults@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.